Jillian is a UX Research leader with over a decade of experience building and scaling high-impact teams across civic tech, enterprise, and startups. Known for a “wizard-like” ability to balance rigor with speed, they specialize in creating research engines that drive product strategy without compromising on quality. Central to Jillian’s approach is a leadership philosophy rooted in radical humanity; they believe that when researchers are empowered to show up as their full, authentic selves, the work becomes more empathetic and the culture more resilient. When they aren’t sprinkling UX magic across the tech landscape, Jillian is usually busy solving complex problems and subjecting their teams to a steady stream of affirmations and awesome jokes. They won’t rest until everything is UXed in the UXiest manner possible – with a happy, healthy team leading the charge.