Principal UX ResearcherMicrosoft
Maryam Maleki, Ph.D. is a Principal User Researcher at Microsoft, where she leads strategic research on AI-assisted developer experiences and IT workflows across GitHub Copilot and Azure. With a background in Human-Computer Interaction and over 15 years of applied research experience, she specializes in ethnographic and mixed-method approaches to studying emerging technologies in context.
Generative AI introduces a new kind of user experience — one that is indeterministic, adaptive, and continuously negotiated between human and system. Traditional usability methods, focused on success or failure, often miss what truly defines these encounters: the micro-interactions in which users interpret, question, and build confidence in the AI’s responses. This session explores how […]