Tommy is a Senior Director of User Experience Research with 7+ years at Ipsos who is interviewing vulnerable populations about sensitive topics, as well as financial services and technologies. His expertise spans a wide range of qualitative methodologies, including diaries, in-depth interviews, co-creation sessions, card sorting, information taxonomy, workshops, and in-lab product testing. Tommy is passionate about fostering inclusivity in research and oversees a private, dedicated panel of neurodivergent and low / no-vision participants. This allows him and his client to gather diverse perspectives and insights, leading to more robust and user-centered outcomes. His academic background includes a BA in Creative Writing and an MA in Professional Writing, which inform his approach to understanding how we create meaning from various forms of communication. This deep understanding of human behavior is central to his work in creating intuitive and user-friendly experiences.