Usability testing is one of the most common methods that User Experience (UX) Researchers employ to improve their organization’s products and services. Researchers develop specific protocols for the usability tests based on best practices, their own experiences, and the culture and needs of their organization. However, there are few opportunities to share our methods and lessons learned to identify ways we might improve usability testing within our individual organizations. In this session, our panelists will discuss the methods and tools they use (or don’t use) and why they have chosen these approaches. The panelists represent a variety of organizations, including large companies, consulting firms, academia, and government agencies. Attendees will learn how these different organizations are conducting usability testing and gain tips that may be useful in their own work.