Thomas Stokes
Senior UX ResearcherTruist
Thomas Stokes leads research for user experience and digital customer acquisition at Truist, focusing on improving how customers discover, adopt, and use digital products.
My Session(s)
Usability Testing Differences (and Similarities) Across Organizations
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Jean Fox
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Linda Borghesani
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Beth Loring
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Andrew Schall
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Thomas Stokes
Usability testing is one of the most common methods that User Experience (UX) Researchers employ to improve their organization’s products and services. Researchers develop specific protocols for the usability tests based on best practices, their own experiences, and the culture and needs of their organization. However, there are few opportunities to share our methods and […]
Mid-Level Panel Tools & Techniques
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